Privacy Policy

Last updated: 9 June 2026

This Privacy Policy explains how Lensia collects, uses, stores, shares, and protects personal information when you use the Lensia website, Lensia AI, Lensia Connect, Lensia Wiki, Lensia Magazine, contact forms, newsletter forms, and any related online services.

By using Lensia, you agree to the collection and use of information as described in this Privacy Policy.

1. Who We Are

Lensia provides CCTV, security camera, security system, installer discovery, educational, and digital support services through the Lensia website and related online tools.

For the purposes of this Privacy Policy, “Lensia”, “we”, “us”, and “our” refer to Lensia. “You” and “your” refer to any person who uses our website, services, forms, AI assistant, or online tools.

If you have any questions about this Privacy Policy or how we use your personal information, you can contact us at:

Email: contact@lensia.uk

2. Services Covered by This Privacy Policy

This Privacy Policy applies to your use of:

• the Lensia website;

• Lensia AI;

• Lensia Connect;

• Lensia Wiki;

• Lensia Magazine;

• contact forms;

• installer enquiry forms;

• newsletter sign-up forms;

• website analytics;

• advertising and tracking technologies;

• any related Lensia online service.

3. Information We May Collect

We may collect different types of information depending on how you use Lensia.

Information You Provide to Us

You may provide information when you:

• contact Lensia;

• submit an enquiry;

• use Lensia AI;

• request help finding an installer;

• sign up to a newsletter;

• complete a form;

• send us feedback;

• communicate with us by email or through the website.

This information may include:

• your name;

• email address;

• phone number;

• postcode, town, city, or general location;

• property type;

• CCTV or security requirements;

• details about your installation needs;

• messages or questions you submit;

• information about products or services you are interested in;

• any other information you choose to provide.

Information Collected Through Lensia AI

When you use Lensia AI, we may collect and store:

• your chat messages;

• AI responses;

• conversation timestamps;

• session information;

• technical information linked to the conversation;

• feedback you provide about responses.

You should not enter sensitive personal information, passwords, access codes, alarm codes, payment details, private security credentials, or information that could compromise your safety or security when using Lensia AI.

Lensia AI is designed to provide general CCTV and security camera guidance. It may make mistakes, and you should check important information before relying on it.

Information Collected Automatically

When you visit the website, we may automatically collect:

• IP address;

• browser type and version;

• device type;

• operating system;

• pages visited;

• time and date of visit;

• referring website;

• approximate location based on technical data;

• cookies and similar tracking information;

• interactions with forms, pages, buttons, and links.

This information helps us understand how people use Lensia and improve the website and services.

Information from Third Parties

We may receive information from third parties where relevant, such as:

• analytics providers;

• advertising platforms;

• installer partners;

• form tools;

• email marketing providers;

• website hosting providers;

• security and spam prevention tools.

4. How We Use Your Information

We may use personal information for the following purposes:

• to provide and operate the Lensia website;

• to respond to your enquiries;

• to provide Lensia AI functionality;

• to improve Lensia AI responses and user experience;

• to help connect users with relevant installers through Lensia Connect;

• to send your enquiry details to installers where you request this or where it is necessary to handle your request;

• to provide CCTV, security camera, and installation guidance;

• to manage Lensia Wiki and Lensia Magazine content;

• to send service messages;

• to send newsletters or marketing emails where permitted;

• to improve website performance, layout, content, and functionality;

• to monitor website usage and analytics;

• to prevent spam, fraud, misuse, abuse, or unauthorised access;

• to protect the security of our website and systems;

• to comply with legal obligations;

• to keep records of communications and enquiries.

5. Lawful Bases for Using Personal Information

Under UK data protection law, we must have a lawful basis for using personal information.

Depending on the circumstances, we may rely on one or more of the following lawful bases:

Consent

We may rely on consent where you:

• sign up to receive marketing emails;

• accept non-essential cookies;

• agree to certain tracking technologies;

• submit information for a specific purpose where consent is requested.

You can withdraw consent at any time.

Contract

We may use your information where it is necessary to provide a service you request or to take steps before providing a service.

For example, if you submit an enquiry about CCTV installation, we may use your details to respond to that enquiry or help process your request.

Legitimate Interests

We may use your information where we have a legitimate business interest, provided your rights and freedoms do not override that interest.

This may include:

• responding to enquiries;

• improving our website and services;

• maintaining website security;

• preventing fraud or misuse;

• understanding how users interact with Lensia;

• managing installer enquiries;

• improving Lensia AI and user experience;

• keeping basic business records.

Legal Obligation

We may use or keep information where required by law, regulation, legal process, tax rules, accounting rules, or other legal obligations.

6. Lensia Connect and Installer Enquiries

Lensia Connect may help users find or contact CCTV installers, security installers, or related service providers.

If you submit an enquiry through Lensia Connect or ask to be connected with an installer, we may share relevant enquiry information with installers or service providers so they can contact you or respond to your request.

This may include:

• your name;

• contact details;

• general location;

• property type;

• installation requirements;

• message details;

• preferred contact method;

• any other information you provide in the enquiry.

Installers and service providers are independent third parties. They may have their own privacy policies and data handling practices. You should check their privacy information before agreeing to use their services.

Lensia is not responsible for how an independent installer handles your personal information after receiving it, except where the law says otherwise.

7. Lensia AI and AI Data Use

When you use Lensia AI, your messages may be processed to generate responses, maintain conversation history, improve service quality, detect misuse, troubleshoot errors, and improve the user experience.

You should not submit sensitive or confidential information into Lensia AI.

Lensia AI responses may be inaccurate, incomplete, or outdated. You should not rely solely on AI responses for important security, safety, legal, privacy, insurance, or purchasing decisions.

We may review AI conversations where necessary for support, safety, debugging, quality improvement, abuse prevention, or service development.

8. Cookies and Similar Technologies

Lensia may use cookies and similar technologies to:

• make the website work properly;

• remember user preferences;

• understand website traffic;

• improve pages and services;

• measure performance;

• support advertising and marketing;

• prevent spam or misuse.

Cookies may be set by Lensia or by third-party providers such as analytics, advertising, embedded content, security, or website functionality providers.

You can usually control cookies through your browser settings. If you disable some cookies, parts of the website may not work properly.

Where required by law, we will ask for your consent before using non-essential cookies.

9. Analytics and Advertising

We may use analytics tools to understand how visitors use the website. This may include information about pages visited, session duration, device type, approximate location, traffic source, and interactions with the site.

We may also use advertising tools such as Google Ads or similar platforms to measure campaign performance, show relevant ads, or understand how users interact with our website after clicking an advert.

These tools may use cookies, tags, pixels, or similar technologies.

You can manage some advertising preferences through your browser settings, cookie settings, or advertising platform controls.

10. Newsletter and Marketing

If you sign up for Lensia updates, we may send you emails about CCTV advice, security camera guidance, Lensia Wiki, Lensia Magazine, Lensia Connect, Lensia AI, service updates, or related content.

You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or contacting us.

We will not sell your personal information to third parties.

11. Sharing Your Information

We may share personal information with:

• installers or service providers where needed to handle your enquiry;

• website hosting providers;

• email and communication providers;

• analytics providers;

• advertising platforms;

• IT, security, and maintenance providers;

• form and database providers;

• professional advisers, such as legal or accounting advisers;

• authorities, regulators, or law enforcement where required by law;

• other parties where necessary to protect our rights, users, services, or systems.

We only share information where there is a valid reason to do so.

12. International Transfers

Some of our service providers may process information outside the United Kingdom.

Where personal information is transferred outside the UK, we will take steps designed to ensure appropriate safeguards are in place, where required by applicable data protection laws.

13. How Long We Keep Your Information

We keep personal information only for as long as necessary for the purpose it was collected, including to provide services, respond to enquiries, maintain records, improve services, comply with legal obligations, resolve disputes, and protect our rights.

Typical retention periods may include:

• contact enquiries: kept for as long as needed to respond and maintain business records;

• installer enquiries: kept for as long as needed to process the enquiry and maintain records;

• Lensia AI conversations: kept for service operation, safety, quality, and improvement purposes;

• newsletter information: kept until you unsubscribe or ask us to remove it;

• analytics data: kept according to the settings of the analytics provider;

• legal and business records: kept where required for legal, tax, accounting, or compliance reasons.

We may delete or anonymise information when it is no longer needed.

14. Security

We take reasonable technical and organisational steps to protect personal information from unauthorised access, loss, misuse, alteration, or disclosure.

However, no website, online service, email system, AI tool, or internet transmission is completely secure. You use the website and services at your own risk.

You should avoid sending sensitive personal information, passwords, access codes, security credentials, or confidential details through contact forms or Lensia AI.

15. Your Rights

Depending on the circumstances, you may have rights under UK data protection law, including the right to:

• access your personal information;

• correct inaccurate information;

• request deletion of your information;

• restrict how we use your information;

• object to certain uses of your information;

• withdraw consent where we rely on consent;

• request transfer of your information;

• complain to the Information Commissioner’s Office.

To exercise your rights, contact us at:

Email: contact@lensia.uk

We may need to verify your identity before responding to a request.

16. Your Right to Object

You have the right to object to certain types of processing, including processing based on legitimate interests and processing for direct marketing.

If you object to direct marketing, we will stop using your personal information for that purpose.

17. Complaints

If you are unhappy with how we use your personal information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the UK Information Commissioner’s Office.

Website: www.ico.org.uk

18. Children

Lensia is not intended for children. We do not knowingly collect personal information from children.

If you believe a child has provided personal information to us, please contact us and we will take appropriate steps to remove it where required.

19. Third-Party Websites

The Lensia website may contain links to third-party websites, platforms, installers, manufacturers, social media pages, or external resources.

We are not responsible for the privacy practices, content, security, or policies of third-party websites. You should read their privacy policies before submitting personal information.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When we make changes, we may update the “Last updated” date at the top of this page.

Your continued use of Lensia after changes are published means you accept the updated Privacy Policy.

21. Contact Us

If you have questions about this Privacy Policy or how Lensia handles personal information, contact us at:

Email: contact@lensia.uk